Manos Diamantakis
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Greeting ! Welcome to my personal website, that was generated using Hugo Web Framework from the open source theme "hugo Resume".
I am Manos, I was born in Heraklion,Greece in 1994. I would describe myself as a tech savvy & web enthusiast. Focused on technical support processes and a troubleshooting-oriented mindset, I have been working on Linux & Windows systems since 2018, as a technical support engineer,partly sysadmin/sysops engineer, focused on provisioning & maintaining Servers.Also I have been debugging/optimizing web applications (CMS or custom-code apps).
Currently enrolled in Golang, Docker & Kubernetes courses to expand my knowledge and skills in containerization and orchestration. I have been working towards the Certified Kubernetes Administrator (CKA) certification.
My most recent areas of expertise are:
• VPS/Dedicated Servers/Shared-Hosting Servers provisioning, migrating & maintaining.
• Web applications (CMS or custom) troubleshooting & managing via SSH or Plesk/cPanel/Virtualmin web platforms.
• Configuring & maintaining web and email services (NGiNX, Apache, IIS, Postfix, Dovecot, MailEnable,CSF etc.) of the customers’ servers.
Certifications
Socialization
Skills
- Apache
- NGiNX
- IIS
- MySQL
- MariaDB
- MSSQL
- BIND
- PowerDNS
- Postfix
- Dovecot
- Exim
- MailEnable
- iptables
- CSF
- ModSecurity
- Acronis
- R1Soft Backup
- Nagios
- Grafana
- Git
- FTP
- Zsh
- Confluence
- Jira
- HTML
- CSS
- PHP
- Python
- Git
- Ubuntu
- Debian
- CentOS
- CloudLinux
- Windows Server
- Plesk
- cPanel
- Virtualmin
- WordPress
- Joomla!
- OpenCart
- Prestashop
- Strapi
Experience
Senior Support Engineer
https://team.blue
❯_ VPS/Dedicated Server/Shared-hosting Server infrastructure monitoring via Nagios, Icinga, and & Grafana, performing on-call actions when needed.
❯_ VPS/Dedicated Servers provisioning (CentOS, Ubuntu, CloudLinux, Windows Server) via SolusVM/ProxMox
❯_ OS-related & web platforms related (Plesk, WHM/cPanel) Server issues troubleshooting.
❯_ Web/Mail/DB Servers troubleshooting.
❯_ Web applications (PHP, Node.JS, Python, ASP.NET) troubleshooting & performance debugging.
❯_ Implementing websites & Servers migration tasks.
❯_ Email deliverability issues troubleshooting (on Postfix|Exim|MailEnable Servers & Roundcube|Horde|Outlook|Gmail|Thunderbird etc. Mail Clients) - SPF/DKIM/DMARC setup.
❯_ Providing technical support services to customers through emails.
❯_ Technical mentoring to Tier-1 Support team.
❯_ Writing documentation for technical articles (via Atlassian Confluence).
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Tech Customer Service Associate
https://team.blue
❯_ Providing technical support services through live chat/telephone/emails.
❯_ Offering customer support on websites/email/DNS/SSL-related issues.
❯_ Handling cross sales/up sales/renewals of customer services.
❯_ Searching & reporting bugs to developers via Jira.
❯_ Writing documentation for technical articles (via Atlassian Confluence).
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Embedded System Engineer (Internship)
https://isca.hmu.gr/
❯_ Developing applications in FreeRTOS (Real-time Operating Systems).
❯_ Studying and programming Embedded Systems (using ZedBoard dev kit) & the Vivado Design Suite platform.
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Hotel Receptionist / Junior IT
https://tinyurl.com/athina-inn/
❯_ Communication with customers and travel agencies in person and via emails, and tickets.
❯_ Management of reservations and invoices online through search platforms (Booking.com, TripAdvisor, etc.).
❯_ Maintenance of the hotel's computer infrastructure (computers, printers, IP cameras, internet access, etc. ).
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Education
Technological Educational Institute of Crete
09/2012 | Heraklion, Greece